Start without the paperwork
Capture visible nameplate data such as make, model, serial, voltage, refrigerant, MCA, MOCP, and motor information, then review every value before it enters the call record.
From Symptom to Solution.
A smarter HVAC service-call workflow for every technician on your team. DroGnostics guides the call from equipment identification and field readings through troubleshooting, customer approval, and a professional share-ready report.
Built to pay for itself
DroGnostics Pro is designed to save technician time.
Through faster equipment capture, guided troubleshooting, and quicker report closeout, the time saved across just three service calls may offset the monthly cost, depending on technician labor rates and actual usage.
The greater return is technician development. DroGnostics reinforces a disciplined troubleshooting process on every call, helping entry-level technicians build the habits, judgment, and confidence of seasoned Super-Techs faster.
For experienced Super-Techs, DroGnostics serves as a force multiplier by reducing administrative work, organizing findings, supporting deeper analysis, and producing professional reports without slowing them down.
The result is faster technician development, fewer missed details, more consistent service calls, stronger customer confidence, and a more professional service experience across the entire team.
Three AI tools. One stronger service call
Strengthen the diagnosis
Review the complaint, readings, and job information to identify likely issues, missing checks, safety concerns, and practical next steps without requiring a custom prompt.
Close out professionally
Turn technician findings into clear repair notes, customer-facing language, and a professional report that represents the company well.
Keep the technician in control
Use grouped field entry, diagnostic checks, OEM Lite resource links, customer acceptance, signature capture, and downloadable reporting with or without Pro AI.
Built for every level of technician
Build stronger habits faster
DroGnostics reinforces a repeatable process for gathering information, evaluating the system, confirming next steps, and documenting the result.
Multiply experience
Reduce manual entry, organize complex findings, add another analytical review, and complete professional reports without interrupting the troubleshooting process.
Create consistency across the team
Standardize call records, improve handoffs, strengthen service history, and gain clearer visibility into what happened in the field.
Leave greater confidence behind
Present findings, recommendations, approvals, and completed work in a clear professional format customers understand and trust.
How the call flows
Identify the equipment
Scan the nameplate with Pro AI or enter the equipment information manually. Every captured value remains reviewable before use.
Capture the call
Record the complaint, operating mode, temperatures, pressures, electrical readings, flow status, and technician observations in grouped fields that fit the equipment.
Analyze the findings
Use the Core diagnostic engine, OEM Lite resources, and Pro AI Assist to review likely faults, missing checks, safety concerns, and next actions.
Confirm the solution
Document the repair, recommendation, parts need, or return-trip requirement while the call details are still fresh.
Close out professionally
Capture customer acceptance and signature, generate the final service report, then download or share the completed PDF.
Stop losing the value created during the service call
Less guesswork. Better handoffs. Cleaner service history.
Critical troubleshooting information should not disappear into handwritten notes, photo rolls, text messages, or technician memory. DroGnostics keeps the complaint, measurements, diagnostic reasoning, recommendations, customer approval, signature, and final report together in one structured service-call record.
That creates fewer missed details, better return visits, stronger documentation, and a service record the customer and the company can trust.
Use the workflow that fits the call
DroGnostics Core
Structured service-call workflow, manual equipment entry, grouped field readings, Core diagnostic checks, OEM Lite resource links, customer acceptance, signature capture, and downloadable reporting.
DroGnostics Pro
Everything in Core, plus AI-assisted nameplate capture, AI-assisted troubleshooting review, and AI-generated customer-ready reporting for faster, more complete call closeout.
DroGnostics
Give every technician a better service-call process
Develop stronger technicians, multiply the value of experienced Super-Techs, and deliver a more consistent professional customer experience on every call.